Refund policy
Legal significance:
Below is the translation into English for information only. The German version is legally binding.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Joile GmbH, Am Eichenpark 13, Administrative Headquarters, Garbsen, Tel.: 051 378 116 803, Fax: 051 378 116 805, E-Mail: info@joile.eu) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw your consent. to revoke contract, inform. You can use the attached model withdrawal form, which is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification about the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for any additional costs arising from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we receive notice of your withdrawal from this contract. Gone. For this reimbursement, we use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you wish to cancel the contract, please it would be sufficient to fill out a form like this and send it back.)
- to
Joile GmbH
Am Eichenpark 13, administrative headquarters
30823 Garbsen
Germany
Fax: +49 51 37 8116 805
E-mail: info@joile.eu
- hereby (s) I /we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods:
- Ordered on (*) /releived on (*)
- Your name
- Your address
- Your signature
- Place / date